September 4, 2012
The average person spends approximately one hour each day waiting in line, which equals about 2 to 3 years in a lifetime! To relieve this common customer frustration and lost profit from those who leave the store, Datalogic Scanning’s PreScan™ queue-busting software application is the answer. The PreScan queue-buster is a simple and cost-effective way for retailers to manage peak customer traffic by increasing customer throughput on existing lanes, while avoiding the need to add additional lanes. PreScan queue-busting also provides operators with a handheld solution to scan those bulky and heavy items that would not be placed on the counter, which is an important benefit for these stores.
By performing the scanning and bagging portion of the transaction before the customer arrives to the POS, PreScan queue-busting customers will experience a dramatically reduced transaction time. This improves customer satisfaction, provides a more ‘personalized’ shopping experience, and reduces the wait time for other customers in line. Additionally, the PreScan software’s ‘plug and play’ capabilities come without costly POS software modifications and can be configured in two different modes of operation (Single Lane or Multi-Lane) to benefit a wide range of front-end configurations and traffic flows.