Chapter 4
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Datalogic Queue Busting app
(Queue Busting App)
(Datalogic Queue Busting)
Improve front end throughput with simple, cost effective Queue Busting
Due to rising costs associated with supporting multiple checkout lanes, many retailers are rightsizing their POS environments to handle normal sales traffic. However, during peak shopping periods, this optimization can run the risk of leaving customers with poor service and/or result in the possible loss of sales. Queue busting provides retailers an excellent option for managing periodic demands on the front end without the need to open extra checkout lanes.

Queue Busting: A friendly approach
Customers can become frustrated waiting in checkout lines, especially when they have a number of items to purchase. With queue busting, store associates can scan items for the customer while they are queueing, providing vital customer contact and interaction during these peak periods. Customers welcome the ability to move through the checkout process more quickly and appreciate the personal attention, increasing their overall satisfaction with the experience. With queue busting, everyone wins!

Features
  • Strategic for small to medium basket sizes
  • No extra checkout lane needed
  • Customers who are looking for a fast and easy checkout can be managed (with or without a loyalty card)
  • Increases customer loyalty; feeling of added customer care and individual service
  • Higher throughput at the checkout
  • Better handling of peak shopping times in the store
  • Create own advantages against competition
  • Fewer abandoned carts
  • No integration with the POS system required
  • Any portable printer with Bluetooth® Wireless Technology or Wi-Fi connectivity can be used (after certification by the Datalogic Store Automation team).
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