Chapter 4
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The hidden costs of using consumer - grade mobile technology
(Ηidden Costs)
(The Hidden Costs of Consumer)
Aligning the desire for mobility with the need for business-critical performance
The success of your mobility investment is in great part contingent on the devices you deploy
Companies are increasingly turning to mobile technology to help drive the next level of productivity, efficiency and service in their organizations. In Gartner’s Survey, mobile technologies in the wholesale distribution industry were ranked as the highest priority, while manufacturing CIOs placed mobility as the second highest technology priority for their organizations. For field survey respondents of an Aberdeen Group study, mobility of technology was deemed “very important” not only for ramping up productivity and profits, but also for slashing errors. Yet, as these same companies rush to embrace mobility for critical line-of-business applications, they increasingly run the risk of sabotaging their own efforts. By selecting the wrong mobile technology — based on incomplete or incorrect information — they fail to realize the true benefits of mobility.

While your choices of mobile solutions are wide, few options can meet your needs for business-critical hardware, software, accessories, and service plans. What’s the difference? Too often, consumer-grade mobile devices – not designed for enterprise usage – introduce unforeseen complexities and hidden costs, such as the following:
  • Rapid device and technology obsolescence
  • The need to purchase additional peripherals software, or services
  • Device downtime impacting productivity and customer service
  • The high expense of replacements instead of repairs
By contrast, your organization stands to gain tremendous advantages from mobile technology that is purpose-built for use in demanding line-of-business applications. The return on investment is wide and deep, and includes the following:
  • Significantly lower total cost of ownership (TCO)
  • Unstoppable durability
  • Exceptional audio quality in loud environments
  • Seamless roaming and lightning-fast connectivity for full speed workflows
  • Best-in-class bar code and RFID scanning capabilities
  • Full shift battery power
  • Rock-solid security
  • Three-year committed build cycle with minimum three-year support post sale
  • Simplified device management
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